Lethbridge’s Preferred Choice for State-of-the Art Denture Care

Return to Work Announcement

We want to update you on our office. It’s a measured re-opening, and the steps we are taking to ensure we are doing everything possible to keep our patients and team healthy.

Our office is now open by appointment only, provided that all of our required personal protective equipment is available. We will be following rigorous scheduling protocols and office measures to ensure the safety and well-being of you, our patients, and the team at the Fox Denture Clinic.

At this time, we continue to ask for patience. Unfortunately, we have had to cancel hundreds of appointments. We know there is a strong desire to get your treatment back on track. With the COVID-19 precautions, we cannot see our normal patient load. This benefits everyone. We will have to be very firm in our processes and procedures.

We appreciate your understanding as we find our normal. We will be rescheduling patients on a first-cancelled-first-rescheduled basis, which we believe is fair, efficient, and will serve everyone with getting back on track.

Our office procedures have temporarily changed and will include the following:

Appointments

• Please wait for our office to call you to reschedule your appointments. We have a very accurate and comprehensive list of every cancelled appointment.

• A questionnaire assessing your COVID-19 risk is required of all patients entering the office as per the Alberta Denturist Association and College. You can download THESE documents, sign them, and email them back to the office as we are minimizing contact and paper waste. Our office email: foxdenture5@telus.net.
• If you are having signs or symptoms of COVID-19 or deemed to be at significant risk, you will be asked to leave and return after the specified 14-day self-quarantine requirement.
• We encourage you to wear a mask to our office as well as when you exit the office.
• When you arrive for your appointment, please call our office, and we will direct you as to when to enter the office.
• Only the patient that is being treated will be allowed to enter the office. The only exception is for those patients that require additional assistance. (The person assisting the patient must adhere to all guidelines as well.)
• Your temperature will be taken by staff using a touchless thermometer (when one is available). If your temperature is over 38 degrees C, you will be asked to leave and not return for the specified 14-day self-quarantine requirement.
• Where at all possible, please maintain the 2-metre social distancing guidelines when in the office until seated in the treatment chair.
• There is a hand sanitizing station inside the office when you enter, please sanitize upon entry and exit of the office. This is required of every patient before they are seated.
• Please brush your teeth before your appointment and clear out any adhesive from your dentures if necessary.
• The patient restroom will be CLOSED, please prepare for that before arrival.
• Patients will rinse with a 1% hydrogen peroxide mouth rinse with a cup at the chair. Rinse for 30 seconds and then split back into the cup where it will be disposed of by a member of the staff.
• We ask for understanding while we try to address all your treatment needs during your visit.

• WE LOVE OUR PATIENTS! We also love to chat with you at your appointment. Please understand that conversations may be reduced to allow for social distancing, running on time, disinfection of treatment chairs and instruments, etc.
• We will not be providing our water station during this time of adjusted office protocols.

• We will take the temperatures of every team member, immediately upon arrival at work. Any team member at 38 degrees C or above will go home.
• Every team member will answer the health questionnaire required by the Alberta Denturist Association and College daily. If any questions disqualify the team member, they will be sent home.